Returns & Exchanges

At John Norris, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return window for all unworn items with original tags. Whether you need a different size or a full refund, our team is dedicated to ensuring a seamless exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship It Back

Affix the prepaid shipping label provided via the portal to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing